Send us your queries using the form below and we will get back to you with a solution.
If I use your payment system, do I still need to send 1099 forms to my freelancers?
Can a client charge me a penalty fee?
Would that be okay if the client pays me bypassing Smartcat?
The client failed to meet payment deadlines. What should I do?
I've been notified of being paid, but my Smartcat balance hasn’t changed. Why?
The payment status is shown as Processing payment even though the payout date has passed. When can I expect the money?
I have received a request for personal information from the support team. Why am I required to do this if I have provided my details?
Will I get paid for a test assignment I have completed?
How can I withdraw the money to my credit/debit card?
Smartcat notified me of funds remitted from my Smartcat balance to my account. The payment status is "Paid to you", but I haven't received the money. What to do?
Can I accumulate earnings on my Smartcat balance and have the payout remitted to my card / bank account / e-wallet only after reaching a certain amount?
I haven't received the payment via Payoneer. What should I do?
An attempt to link my PayPal wallet as a payment method results in a message that my account is not verified