Any bank or payment provider is responsible for ensuring that its customers act within the law and do not use financial institutions for illegal activities such as fraud, money laundering, or tax evasion. To accomplish it, any regulated financial institution conducts routine checks by requesting additional information on selected payments. Additional information may include clarification of the recipient's full name, address, date of birth, citizenship, proof of residence, etc.
If you receive a notification from our support team that a confirmation of your identity or other additional information is required, this means that your payment is currently being verified by our payment system. Please don’t worry, these are standard regular compliance checks. Provide us with the necessary information and we will do our best to ensure that you receive your payment as soon as possible.
Please note that requests from the platform can be only sent from an email address in the @smartcat.ai or @smartcat.com domain. Do not share your details upon request from an undefined email address.
