I've been notified of being paid, but my Smartcat balance hasn’t changed. Why?

Please make sure that your email address to which you received the payment notification and the email address that you use for logging in to Smartcat are the same.

To check the email address of your Smartcat account, use the navigation pane to open My Settings > Email Address. If the email addresses are different, please forward both email addresses and a brief description of the problem to our support team.

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