The status Processing payment means that the client has paid for your work and Smartcat has replenished the balance of your personal account. As soon as Smartcat sends money from your account balance to you, the status will change to Paid to you. If the expected payout date has already passed, but the status has not changed, please try the following:
- Make sure you have provided all the necessary details on the My Payouts page.
- Check your email. We may have tried to notify you about the problem or requested your payment details.
- Make sure that the balance in your account has reached the specified minimum payout amount. For more information about the minimum payout, see Minimum payout amount. Your payments will remain in your Smartcat balance until their total exceeds the minimum payout amount you have set.
If none of the above helps, please contact our support and indicate the name of the customer's company, the projects for which the money should have been received, the amount to be paid and your payment method. We will be happy to help you resolve the issue.
