Send us your queries using the form below and we will get back to you with a solution.
How can I move a translation memory or glossary from one account to apply for a project in another account?
I already have an MT account with Google/Microsoft. Can I use it with Smartcat?
What machine translation engines are integrated with Smartcat?
Which MT engine is best for my projects?
Can I upload screenshots in the editor?
Does Smartcat import Word headers and footers?
My translators can't add terms to the glossary
I downloaded a Word Bilingual file for review but could not upload it to update the translation.
How does Smartcat handle repetitions?
Is there a live preview of the document as it is being translated?
Is it possible to export comments from the Smartcat editor?
I have received and SDL Trados package, why can't I add files to the project?
Can I edit my TM content in Smartcat?
I have been assigned a job as a vendor, can I still pre-translate the files using MT?
Can I use machine translation in a client’s project?
What is the right way to accept a job invitation?
What if I found issues with the project after having already started work?
What is the right way to complete a job?
What if I disagree with the client’s feedback?
What if the client still hasn’t provided feedback on a project I’ve completed recently?
What if the client refuses to pay?
How can I improve my search engine ranking and position on the Smartcat Marketplace?
How does the automatic Quality Assurance feature work in the Editor?
My Profile was previously hidden from the marketplace because of my violations, can I apply for compensation by Smartcat for the projects, where the Clients had not paid to me?
Where should I send the completed test?
How and when will I receive the test results?
I cannot complete a project or document. What should I do?
I can’t find my projects. What should I do?
My project has many languages. How can I pass instructions to all the teams?
I have deleted a project by mistake. Can it be undeleted?
Can I delete one language from a multilingual project?
What are the Client and Project Groups fields?
Can I download the completed project in the XLIFF format?
How can I update my SDL Trados TM from my Smartcat projects?
If a project is multilingual, will translators be able talk one to each other?
Can I invite my clients to my account to view progress?
When I split a document, is it better to assign portions of the document or let translators pick what they want to work on?
If I use your payment system, do I still need to send 1099 forms to my freelancers?
Will I get paid for a test assignment I have completed?
Can a client charge me a penalty fee?
How can I withdraw the money to my credit/debit card?
Would that be okay if the client pays me bypassing Smartcat?
Smartcat notified me of funds remitted from my Smartcat balance to my account. The payment status is "Paid to you", but I haven't received the money. What to do?
The client failed to meet payment deadlines. What should I do?
Can I accumulate earnings on my Smartcat balance and have the payout remitted to my card / bank account / e-wallet only after reaching a certain amount?
I've been notified of being paid, but my Smartcat balance hasn’t changed. Why?
I haven't received the payment via Payoneer. What should I do?
The payment status is shown as Processing payment even though the payout date has passed. When can I expect the money?
An attempt to link my PayPal wallet as a payment method results in a message that my account is not verified
I have received a request for personal information from the support team. Why am I required to do this if I have provided my details?
What is the maximum size of files that Smartcat can process?
What languages are supported in Smartcat?
Can I process TS files in Smartcat?
What connectors are available with Smartcat?
How do you count pages for MT in Productivity Services?
Does Smartcat offer an on-premise solution?
What are the differences between editing and proofreading?
What happens if I lose my Internet connection?
What is the difference between 100% and a 101/102% match?
Can I translate InDesign files in Smartcat?
Protection of personal data in Smartcat